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Delivery Policy

Last updated: September 5, 2026

Buy Ads Account MQ provides digital products and account-related services. We do not deliver physical goods.

There are three types of delivery on our website:

  • automatic delivery;
  • manual delivery;
  • delivery of services.

The delivery type and estimated delivery time are shown on each product page.

1. Automatic Delivery

Products marked as Automatic Delivery are delivered automatically after successful payment.

After the payment is confirmed and the order status changes to Completed, the product will appear in the customer’s personal account on our website.

Automatic delivery usually takes a few seconds but may take up to 5 minutes while:

  • the payment is being processed;
  • the payment status is being confirmed;
  • the order status is changing to Completed;
  • the website is preparing the product for delivery.

Automatic delivery is available at any time, including evenings and weekends.

To find your product:

  1. Log in to your personal account.
  2. Open the Orders section.
  3. Select the completed order.
  4. View or download the delivered product information.

If the order has the Completed status but the product is not available after 15 minutes, please contact us at support@buyadsaccount.com.

2. Manual Delivery

Products marked as Manual Delivery are prepared and delivered by our manager.

Manual delivery is available during our working hours:

Monday to Friday, 9:00 AM to 6:00 PM, Kyiv time

Orders placed during working hours are processed by a manager as soon as possible. The exact delivery time may depend on product availability, order size and the type of account.

Orders placed outside working hours, during the weekend or after 6:00 PM will be processed on the next business day.

The product may be delivered through:

  • the customer’s personal account;
  • email;
  • Telegram or another agreed messenger;
  • another method confirmed by our manager.

3. Account Services

Account services are completed manually and require additional processing time. These services may include:

  • account verification;
  • advertising account preparation;
  • advertising setup;
  • payment service connection;
  • other individual advertising services.

Each service has its own estimated completion time. The delivery period is shown on the relevant product page or confirmed by our manager before work begins.

For example, account verification may take approximately 3–8 business days, depending on the type of verification and the requirements of the advertising platform.

Advertising setup time depends on:

  • the type of business;
  • the number of advertising campaigns;
  • the selected advertising platform;
  • the number of products or services;
  • the countries and target audience;
  • the information and materials provided by the customer;
  • the complexity of the project.

The final delivery time for an individual service will be agreed with the customer.

4. When the Delivery Period Begins

For automatic products, the delivery period begins after the payment is successfully confirmed.

For manual products and account services, the delivery period begins after:

  • the payment has been confirmed;
  • the customer has provided all required information;
  • the customer has provided access, documents or materials needed for the order;
  • our manager has confirmed that the order is ready for processing.

Delays caused by missing or incorrect information are not included in the estimated delivery period.

5. Possible Delivery Delays

Delivery may take longer because of:

  • delayed payment confirmation;
  • technical problems with the website or payment provider;
  • temporary product availability issues;
  • additional security checks;
  • incorrect customer contact information;
  • missing documents, access details or project materials;
  • delays from an advertising platform or another third-party service;
  • unusually large orders;
  • events outside our reasonable control.

If a material delay occurs, we will contact the customer and provide an updated delivery estimate.

6. Customer Responsibilities

The customer is responsible for:

  • providing a correct email address and contact information;
  • creating and checking their personal account;
  • providing all required information and documents;
  • checking the order status after payment;
  • reviewing the delivered product immediately;
  • contacting support if the product is missing or cannot be accessed.

Please make sure that you can access the email address and personal account used when placing the order.

7. Delivery Confirmation

A digital product is considered delivered when:

  • it becomes available in the customer’s personal account;
  • the access details are sent by email or messenger;
  • the product is transferred using another agreed method;
  • the completed service or its result is provided to the customer.

The delivery date and time may be recorded automatically by our website or order management system.

8. Problems with Delivery

If you do not receive your product within the stated delivery period, contact support@buyadsaccount.com.

Please include:

  • your order number;
  • the email address used for the order;
  • the name of the purchased product;
  • a short description of the problem;
  • a screenshot of the order status, if possible.

Our team will check the order and help resolve the issue.

Claims related to the quality or functionality of a delivered account must be submitted according to our Terms of Service and within the applicable 24-hour claim period.

9. Contact Us

If you have questions about delivery before or after placing an order, contact us at:

Buy Ads Account MQ
Website: buyadsaccount.com
Email: support@buyadsaccount.com