Last updated: September 5, 2026
This Refund and Replacement Policy explains when a customer may request a replacement or refund for a digital product purchased from Buy Ads Account MQ.
Please read this policy before placing an order.
1. The 24-Hour Inspection Period
Every customer must inspect the purchased account immediately after delivery.
You have 24 hours after delivery to check the account and report any functional or technical problems.
Saturdays and Sundays are not counted as part of this period. If you receive an account on Friday evening or during the weekend, you will not lose your right to submit a claim. You may contact our support team on Monday.
Our working hours are:
Monday to Friday, 9:00 AM to 6:00 PM, Kyiv time
Messages may be sent outside working hours, but they will be reviewed during the next business day.
2. How to Inspect Your Account
After receiving an account, please check:
- whether you can log in;
- whether the account is active;
- whether its main functions are available;
- whether the account matches the product description;
- whether the agreed country, currency, account type or spending history is correct;
- whether there are any restrictions that existed before delivery.
During the inspection period, do not:
- launch an advertising campaign;
- add your bank card or another payment method;
- create or install a new payment profile;
- change the existing payment profile;
- change important account or security settings;
- add other users or administrators;
- transfer the account to another person;
- use the account for advertising activity.
First inspect the account. If something is wrong, contact us before making any changes.
3. Conditions for a Free Replacement
We will provide a free replacement when:
- the claim is submitted within the 24-hour inspection period;
- the account has a functional or technical problem;
- the account does not match the confirmed product description;
- no advertising campaign has been launched;
- no personal or company card has been added;
- the payment profile has not been added, replaced or changed;
- important account settings have not been changed;
- the account has not been shared, transferred or resold;
- the customer has followed our instructions.
If you receive the account, inspect it and find a valid problem before using it, we will replace it without additional payment.
The replacement will have the same or similar characteristics, depending on available inventory.
4. How to Submit a Claim
Send your claim to support@buyadsaccount.com.
Please include:
- your order number;
- the email address used for the order;
- the name of the purchased product;
- a clear description of the problem;
- screenshots or a screen recording showing the issue;
- the date and time when the problem was discovered.
Our support team may request additional information to check the account and understand the cause of the problem.
Please do not make further changes to the account while the claim is being reviewed.
5. When a Replacement or Refund Is Not Available
We cannot provide a free replacement or refund if:
- the claim was submitted after the 24-hour inspection period;
- an advertising campaign was created or launched;
- advertisements were submitted for review;
- advertising activity or spending has started;
- the customer added a bank card or another payment method;
- the customer added, replaced or changed the payment profile;
- important account or security settings were changed;
- new users or administrators were added;
- the account was shared, transferred or resold;
- the customer did not follow the provided instructions;
- the account was restricted or suspended because of the customer’s actions;
- the advertisements, website, offer or payment method violated platform rules;
- incorrect, misleading or prohibited information was submitted;
- the customer failed or interrupted a verification process;
- a third-party advertising platform made a decision after the customer started using the account.
Advertising platforms may review, restrict or suspend accounts because of campaign content, websites, payment methods, business information or other customer activity. Such decisions are outside our direct control and are not considered a problem with the original delivered product.
6. Replacements and Refunds
For an approved claim, our first solution is a free replacement account.
We normally replace the product rather than provide an immediate cash refund. If a suitable replacement is unavailable, we may offer:
- another product with similar characteristics;
- store credit;
- a refund through the original payment method.
Any refund required by applicable law will be provided according to that law.
Payment processing fees, cryptocurrency network fees and currency conversion costs may be non-refundable unless otherwise required by law.
7. Account Suspensions After Use
A replacement is not available when an account was active at delivery but was later restricted or suspended after the customer:
- launched advertising;
- added a payment method;
- changed the payment profile;
- submitted advertisements;
- changed account information;
- started or completed verification;
- performed other actions inside the account.
The customer is responsible for following the rules of the advertising platform and all applicable laws.
We do not guarantee account lifetime, campaign approval, successful verification, advertising performance or protection from future platform restrictions.
8. Paid Consultation After a Suspension
If your account is suspended, restricted or cannot pass verification after you have started using it, our specialists may review the situation.
We can help identify:
- which advertising rule may have been violated;
- whether the problem may be connected with the website or offer;
- whether the payment method caused a problem;
- why verification may have failed;
- what actions may be available.
This review is a separate paid consultation. Its price depends on the platform and the complexity of the case.
Payment for a consultation does not guarantee that an advertising platform will restore the account or approve verification. Final decisions are made by the relevant platform.
9. Processing Time
We review claims during our working hours:
Monday to Friday, 9:00 AM to 6:00 PM, Kyiv time
The review time depends on the problem and the information provided by the customer.
After the claim is approved, we will provide a replacement as soon as a suitable account is available. If the same product type is temporarily unavailable, our manager will offer another solution.
10. Chargebacks and Payment Disputes
Please contact our support team before opening a chargeback or payment dispute.
We must have a reasonable opportunity to inspect the issue and provide a replacement or another solution under this policy.
False, fraudulent or abusive payment disputes may result in refusal of future service.
11. Mandatory Consumer Rights
This policy does not limit any consumer rights that cannot be excluded under the laws applicable to the customer.
If a mandatory legal rule conflicts with any part of this policy, the mandatory legal rule will apply.
12. Contact Us
For replacement and refund requests, contact:
Buy Ads Account MQ
Website: buyadsaccount.com
Email: support@buyadsaccount.com